OUR PRODUCTS
Description and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website. However, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour displayed on the website. However, you can ask for assistance right before you order so we can help attend to your enquiries with your order information. Whilst every attempt will be made by HM Curtain to ensure that the goods sold and delivered match in every respect description shown, any minor or immaterial variation, change in colour or pattern between the description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
Measurements
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and the size you require. We advise that you take advantage of our assistance on the order page, HM Curtain cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered, and measurements taken are correct. This does not affect your statutory rights.
Tolerance
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit, and you will not be entitled to reject the goods.
Fabric
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders. If you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
ORDERING PROCESS AND OUR CONTACT
Order cancellation or admendments
When ordering your goods, you are agreeing to a legal binding contract. According to Consumer Contracts Regulations 2013, made to measure goods, e.g., blinds are excluded from this legislation and the 7-day cancellation rights do not apply. Cancellations are still possible, and a full refund will be issued if products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Call us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
Order by calling service
Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore, in the case of orders placed over the telephone we cannot accept such claims. After placing the order, please check the order details on the email confirmation.
Prices
The price you will pay is the price shown at the checkout and on your confirmation email, the total price shown is the price you will pay. On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.
Payment
When ordering products from the HM Curtain website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
Acceptance
We have the right to cancel your order if:
- We have insufficient stock to make and deliver the goods ordered.
- If you have ordered from an island or country where we do not deliver.
- The goods ordered unbeknown to us have been discontinued.
- A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
Delivery of your goods
We specify an estimated dispatch time on the landing page of each product, please note that if we specify 14 days it means 14 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. A more specific dispatch date is available from the order tracking login once the order has been placed. Delivery will be made to the address specified by you. Please note that we can only deliver products within Singapore. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
Defective and damaged goods
All HM Curtain products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems, please e-mail us at derrenhmdeco@gmail.com or call our customer service team on +65 62461292. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary, arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
Guarantee
HM Curtain offer 5 years' warranty. First and Second year, we provide service warranty for blinds workmanship, installation and technical defects that occurred. Third and Fifth year, we only service the parts. (Labour charge of $80 is applicable on case basis) Our guarantee is with several conditions and exclusions: Accident, Alteration, Exposure to elements, Misuse, Failure to follow cleaning or maintenance, Fitted in a non-domestic environment, normal wear and tear, fabrics, and dyes normal fading. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being dispatched. This does not affect your statutory rights.
GENERAL
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
This type of information we will collect about you includes:
- Your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at derrenhmdeco@gmail.com.